Privacy Policy

Last Updated: 21st October 2025

At Karibu Concierge Kenya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services — including travel planning, relocation assistance, conference and event management, and transportation support.

By using our website or services, you consent to the practices described in this policy, in compliance with Kenya’s Data Protection Act and the EU General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following personal data:

Contact details: your name, email address, and phone number.
Booking information: travel dates, preferences, and service details.
Payment details: limited data required to process payments securely.
Business or employer details: for corporate clients and event organizers.
Technical information: IP address, browser type, operating system, and pages visited (via cookies and analytics tools).

We only collect information necessary to provide our services or communicate with you effectively.

2. How We Use Your Information

Your personal data is used for:

Managing travel, event, or relocation bookings.
Communicating updates, confirmations, and service details.
Improving user experience and tailoring our services.
Sending marketing and promotional content (only with your consent).
Complying with legal, accounting, or regulatory obligations.

We process data only when we have a lawful basis, such as:

Your consent.
Contractual necessity.
Legal compliance.
Legitimate business interests.

3. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or resolve disputes.

4. Information Sharing

We do not sell or rent your personal data.
We may share data with:

Trusted service partners (hotels, transport providers, event venues).
Professional advisors, auditors, or regulators when required.
Technology providers supporting our website and booking systems.

All third-party partners are bound by confidentiality and data protection agreements.

5. International Data Transfers

As we serve clients worldwide, your data may be processed in or transferred to countries outside your location. We ensure such transfers comply with GDPR safeguards and appropriate legal protections.

6. Your Data Protection Rights (GDPR)

You have the right to:

Access your personal data.
Request correction of inaccurate information.
Request deletion (“right to be forgotten”).
Restrict or object to data processing.
Withdraw consent for marketing communications.
Request data portability (to transfer your data elsewhere).

To exercise these rights, contact us at hello@karibuconcierge.com.

7. Cookies and Tracking

We use cookies to enhance website functionality, personalize content, and analyze traffic.
You can adjust cookie settings in your browser at any time.

8. Data Security

We use industry-standard measures to protect your personal information, including encryption, firewalls, and secure hosting.
While we do our best to ensure full security, no online system can be guaranteed 100% secure.

9. Links to Other Websites

Our website may include links to third-party websites. Karibu Concierge is not responsible for the content, privacy, or security practices of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date above.

11. Contact Us

If you have questions or concerns about how we handle your personal data, please contact us:

📧 Email: hello@karibuconcierge.com
🌍 Website: www.karibuconcierge.com
📍 Location: Nairobi, Kenya